FAQ: DICECOVERY - Fractured Universe
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What are the dice made of?

Our dice are made of resin and the black smoke effect inside is paint injected with a needle.

Last updated: July 06, 2022 03:01

Are the numbers painted?

There is a free option to have silver ink on the numbers. Please note that once you take this option, all the dice in the order will have it.

Last updated: October 19, 2022 05:17

How to get my free sticker from the pre-launch page?

To get your free sticker, you must have signed up on our Backerkit pre-launch page with the same email address you used for your Kickstarter order. Otherwise, we won’t be able to see if you’ve registered.

Your sticker will be automatically added to your cart.

Last updated: October 19, 2022 05:18

How to follow you?

You can follow us mainly on our instagram account @spacedelirium where we will be revealing photos and behind the scenes. We will be communicating with you every step of the way, make sure to read the updates on Kickstarter, we will put all the information there.

Last updated: July 06, 2022 07:22

Do you ship internationally?

Yes, we ship worldwide with a tracking number.

Last updated: July 06, 2022 07:22

How to contact you?

If you have any questions, please contact us by direct messages via Kickstarter or use this address: hello@spacedelirium.com

Last updated: July 06, 2022 07:22

Who will handle the shipments?

The shipments will be handled by Laposte, whose parcel shipments are 100% CO2 neutral since 2012. It will be responsible for boxing everything and sending it all over the world. All items will be sent together in one shipment.

Last updated: July 06, 2022 07:22

Can I get the dice for a child?

The shape of our sharp-edged dice is not designed for children who might accidentally hurt themselves or swallow them.

Last updated: July 06, 2022 07:22

What is your refund/return policy?

All backers have until the end of the campaign to change or cancel their pledges. After that, it will no longer be possible to cancel the pledge, as Kickstarter is not designed to allow refunds. Unfortunately, we do not offer refunds or returns on items received as Kickstarter rewards.

If there are any issues with your product, we encourage you to contact us at this address: hello@spacedelirium.com, so we can take care of it.

If the rewards do not reach their destination due to an error on your part (wrong address, missing recipient, no pickup at the courier or postal depot, etc.), you will be responsible for the additional shipping costs for us to reship your game. If the error was on our part, we will reship your package at our expense.

Last updated: October 19, 2022 05:20

I might/will be moving before I receive my order, what should I do?

For now, please enter your current shipping address or the address of a friend or family member who will remain at the same location for the duration of the run.

You will be able to change your address via BackerKit, but you will not be able to change the country as the shipping charges will already be calculated based on it.

The pledge manager will remain open for several, up to a few days before shipping.

Last updated: October 19, 2022 05:20

How do I charge my dice with light?

When you receive your dice, place them in the light so that they recharge and can give the glow-in-the-dark effect.

Last updated: July 06, 2022 07:22

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Terms and Conditions

PREAMBLE

Intellectual property and counterfeiting

All the reproduction rights are reserved. In accordance with the article L122-4 of the Code of the Intellectual Property, any representation or reproduction integral or partial realized without the consent of SPACE DELIRIUM is illicit.

Each of the elements taken separately are subject to French and international legislation on copyright and more broadly on intellectual property (including in particular protection under copyright, trademark law, database law, etc.).

All images, videos, information, brands, logos,..., are the property of SPACE DELIRIUM or are subject to an authorization of use.

Any unauthorized exploitation of any element will be considered as constituting an infringement and will be prosecuted in accordance with the provisions of articles L.335-2 and following of the Intellectual Property Code.

Limitations of liability

SPACE DELIRIUM cannot be held responsible for material damages linked to the use of the website. Moreover, the user of the site undertakes to access it using recent equipment, free of viruses and with a last generation updated browser.

SPACE DELIRIUM cannot be held responsible for indirect damages (such as loss of market or loss of opportunity) resulting from the use of the website.

ARTICLE 1 - GENERAL PROVISIONS

The present Terms and Conditions of Sale (or GTC) apply, without restriction or reservation, to all sales concluded by the seller with the buyer or customer.

- The company SPACE DELIRIUM, SARL with a capital of 2 000 euros, registered 885 060 483 R.C.S. Arras, having its head office at 152 rue du Galibier, 62223 Saint-Nicolas, France, with its SIRET 88506048300017 and its VAT number FR73885060483, below named " the seller "

- Any person or legal entity, wishing to visit and/or acquire the products offered for sale, below referred to as "the buyer or customer".

The purpose of these GTC is to determine the characteristics, terms and conditions of access to the available services, as well as to define the rights and obligations of the parties in the context of online sales.

These GTC are accessible at any time, and will prevail over any other document. Unless proven otherwise, the data recorded in the seller's computer system constitutes proof of all transactions concluded with the buyer or customer.

The confirmation of an order implies the acceptance of the present conditions of sale, the recognition of having a perfect knowledge of them and the renunciation to prevail itself of its own conditions of purchase.

SPACE DELIRIUM reserves the right to modify these conditions at any time. Such modifications will be effective as soon as they are visible on the site. If you continue to use the site after such modifications, this will constitute your acceptance of the new general conditions of sale. It is therefore important that you check the Terms regularly for the latest updates. If you do not agree to these changes, please discontinue use of the website immediately.

ARTICLE 2 - PRICES

Each product is invoiced to the customer on the basis of the price in force at the time of the registration of an order, its price is indicated in euro with VAT.

In case of order towards a country other than metropolitan France, you are the importer of the concerned products. For all products shipped outside the European Union and to the French overseas departments and territories, the price will be calculated without taxes on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums do not concern the spring of SPACE DELIRIUM. They will be with your load and raise of your whole responsibility, as well in terms for declarations as for payments with the authorities and qualified organizations of your country. We advise you to inquire about these aspects with your local authorities.

The prices take into account possible reductions which would be granted by the seller. These prices are firm and non-revisable during their period of validity, but the seller reserves the right, outside of the period of validity, to modify the prices at any time. An invoice is established by the seller and given at the time of the delivery of the ordered products for the customers living outside the European Union.

The shipping costs of the products in the order or any additional costs will be indicated to the customer at the latest at the time of payment of the order. Shipping costs vary according to the delivery address, weight and volume of the items, and are specified as you place your order, in your shopping cart.

ARTICLE 3 - CHARACTERISTICS OF A PRODUCT

A product remains the exclusive property of SPACE DELIRIUM until the complete payment of the registered order.

The characteristics of each product offered for sale are available on the website. They are indicated in the technical sheet of the product accompanied by photos or illustrations and a price including VAT in euros.

In accordance with Articles L. 111-1 and L. 111-4 of the Consumer Code, the essential characteristics and prices of the goods sold are available on the site in the form of a description of its main characteristics. The photographs proposed are the most faithful possible, but do not engage the seller.

ARTICLE 4 - ORDERS

In order to place an order for products on the site, the customer is informed that he/she/they must : - Be at least 18 years old; - Be legally capable of purchasing the products ordered; - Be the holder of the credit card used for payment of the order or, failing that, be duly authorized to use it to pay for the order.

The customer can select as many products as he/she/they wants to add to the basket. The Basket summarizes the products chosen by the customer as well as the prices and the related expenses. The customer will be able to freely modify the Basket before validation of his order. The validation is proof of the validation by the customer of the entire order and of the payability of the sums due in execution of the said order, as well as of the full and unreserved acceptance of the entirety of the present Terms and Conditions and of the quotation relating to the order.

The customer will then have to indicate his postal address and pay the totality of the sums due by the service of payment on line of his choice within the limit of those proposed by the site.

A confirmation email will be sent to the customer. To this end, the customer formally accepts the use of email for the confirmation of the content of his order and to receive his invoice by dematerialized way.

The offers of products are valid as long as they are visible on the site, within the limit of available stocks.

The sale will be considered valid only after full payment of the price. It is the customer's responsibility to verify the accuracy of the order and to immediately report any error.

Any order placed on the website constitutes the formation of a contract concluded at distance between the customer and the salesman.

SPACE DELIRIUM reserves the right to cancel or refuse any order from a customer with whom there is a dispute concerning the payment of a previous order.

SPACE DELIRIUM makes sure to regularly update the mention "in stock" of a product, however the availability of this one can vary very quickly according to the sales. Thus, in the eventuality where a product ordered would not be available any more, the order would be cancelled and the customer refunded. The customer will then be informed by email and no refund penalty will be applied for such a cancellation.

ARTICLE 5 - PAYMENT TERMS

All orders placed on the site must be paid in full at the time of ordering. The execution of the order occurs only after the full payment by the customer of the amount of his order.

The payments are carried out on line by means of a protected system of payment on line. SPACE DELIRIUM works with the bank payment solutions Stripe which use the security systems of their choice and defined on their respective site.

The information relating to the payment is recorded by the customer at the time of the validation of his purchase. In the event that the full payment is not received, due to a bank refusal or any other cause, the order is cancelled and therefore not shipped. It is then up to the customer to contact his bank or to settle the order via another method of payment.

The execution of the order will be carried out after agreement of the banking payment center. In case of agreement of the latter, the account will be immediately debited and the order validated. In case of refusal, the order will be cancelled.

The reception of the email of confirmation on behalf of SPACE DELIRIUM confirms the assumption of responsibility of your order.

The date of validation of the order corresponds to the date of payment by credit card online.

Any incident relating to a possible malfunction of the payment platform must be brought to the attention of the platform chosen by the customer, and will engage only its responsibility. The customer must subscribe to the General Terms and Conditions of these payment platforms. Space Delirium does not intervene in any way in the said service, it does not keep any bank details.

ARTICLE 6 - SHIPPING

The products are delivered to the address indicated by the customer at the time of the recording of its order. The seller undertakes to make its best efforts to deliver the products ordered by the customer.

The delivery is constituted by the transfer to the customer of the physical possession or control of the product. Except in special cases or when one or more products are unavailable, the products ordered will be delivered at once.

SPACE DELIRIUM reserves the right to use the means it wishes to dispatch the orders.

In case of particular request of the customer concerning the conditions of packing or transport of the ordered products, duly accepted in writing by the seller, the related costs will be the object of a specific complementary invoicing, on estimate previously accepted in writing by the customer.

The customer is required to check the condition of the products delivered. He has a period of 30 days from delivery to make claims by mail, accompanied by all relevant evidence (including photos). After this period and in the absence of having respected these formalities, the products will be considered in conformity and free of any apparent defect and no complaint could be validly accepted by the seller.

The address of delivery indicated by the purchaser is under his only responsibility and SPACE DELIRIUM discharges itself of any responsibility in the event of error on this one. In the case of a sending of parcel to the address indicated by the purchaser and that this one is false and returned to the shipper, SPACE DELIRIUM will carry out the refunding of the amount of the order EXPENSES OF PORTS DEDUCTED (which remain with the load of the purchaser). The customer can then place again order on the site by respecting the standard process and by checking carefully the delivery address indicated.

The seller will refund or replace as soon as possible and at its expense, the delivered products whose defects of conformity or apparent or hidden defects will have been duly proved by the customer, under the conditions provided for in Articles L 217-4 and following of the Consumer Code and those provided for in these GTC.

The transfer of the risks of loss and deterioration relating to it, will be carried out only at the time when the customer takes physically possession of the products. The products travel at the seller's risk except when the customer has chosen the carrier. As such, the risks are transferred at the time of delivery of the goods to the carrier.

ARTICLE 7 - RIGHT OF WITHDRAWAL

All backers have until the end of the campaign on Kickstarter to change or cancel their pledges. After that, it will no longer be possible to cancel the pledge, as Kickstarter is not designed to allow refunds. Unfortunately, we do not offer refunds or returns on items received as Kickstarter rewards.

If there are any issues with your product, we encourage you to contact us at this address: hello@spacedelirium.com, so we can take care of it.

ARTICLE 8 - DISPUTES

For any complaint, please contact the customer service at the seller's postal or e-mail address. The customer is informed that he can in any case resort to a conventional mediation, with the existing authorities of sectorial mediation or with any alternative mode of settlement of the disputes (conciliation, for example) in case of dispute.

All the litigations to which the operations of purchase and sale concluded in application of the present GTC and which would not have been the subject of an amicable settlement between the salesman or by mediation, will be subjected to the competent courts under the conditions of common law.

ARTICLE 9 - APPLICABLE LAW

The GTC are a contract concluded between the customer and SPACE DELIRIUM. Any clause appearing there as well as the sales which are aimed there are subjected to the French law. In the event of litigation, the attribution of competence will be given to the adequate French courts:

Court of Instance of Arras - High Court of Arras - Commercial Court of Arras.

Contact Us